FAQs

SHIPPING UPDATES 

We are SO GRATEFUL to have you shopping with us and are excited to get your order to you as fast as possible.  Unfortunately, due to COVID-19, some of our orders are experiencing shipping delays that are out of our control.  Rest assured, we will do everything we can on our end to avoid delays, if you aren't happy we aren't either!

It's not uncommon that your order will arrive separately, sometimes they come from different factories or are are available on different days.  

At the moment, our usually quoted 2-3 days for processing  and still another 7-10 days for delivery.  

Please be aware when selecting your item or choosing for special occasions.  We will continue to do our best to serve you and have a full team of wonderful customer service members on staff waiting to help you with any questions you may have.

Thank you again for shopping with us and we wish you and your family the best during this unexpected time.  

How long does shipping take? 

We've successfully delivered over 140,000 orders to customers around the globe.  Since we work with manufacturers all over the world, we cut out unnecessary expense to you and ship directly to your door.

How do I track my package?

You can track your package by visiting the company's website and entering your tracking number. You can also contact customer service for assistance.

What are the shipping rates for different destinations?

Shipping rates vary depending on the destination and the size and weight of the package. You can check the rates on the company's website or contact customer service for a quote.

What are the accepted forms of payment?

The company accepts a variety of payment methods, including credit card, debit card, and cash on delivery. Payment methods can vary depending on the company, please check the company website for more information.

How can I change my delivery address?

You can change your delivery address by contacting customer service and providing them with the new address.

How long will it take for my package to be delivered?

Delivery times vary depending on the destination and the shipping method. You can check the estimated delivery time on the company's website or contact customer service for more information.

What should I do if my package is damaged upon arrival?

If your package is damaged upon arrival, please contact customer service as soon as possible and provide them with the order number and photos of the damage. They will assist you in the process of filing a claim.

How do I cancel my order?

You can cancel your order by contacting customer service. Be sure to have your order number ready.

What are the company's policies on returns and exchanges?

The company's policies on returns and exchanges may vary, please check the company's website or contact customer service for more information.

How do I contact customer service?

You can contact customer service by phone, email or through the company's website. The contact information can be found on the company's website.

How can I register for an account on the website?

You can register for an account on the company's website by providing your personal information such as name, email, address, and phone number. You may also be prompted to create a password.

Delivery time to your door is processing + shipping time*

Local Orders:  Items will be processed and shipped within 2-3 days of purchase.  You'll receive an email from us as soon as it ships with tracking info.  International customers are responsible for any customs fees that may incur. Orders arrive at your door within 10-15 days but generally arrive faster. 

No we do not , But we are planning to ship our products worldwide each day and having many happy customers in every corner of the globe.

 Where are your products from? 

We handmade our  products ,  Each item is carefully chosen for comfort and tasty . 

Can I still make changes to my order after I have placed it?

If you need to make a change to your order, please email us within 12 hours of purchase.  Email us at info.naturegrace@gmail.com and title your email ORDER CHANGE or  call us at 01200315575 .  If it's been more than 12 hours since purchase, we can't guarantee a change to your order.

How secure is my personal information?

Nature's Grace adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What is your return policy?

• We FIRMLY stand behind our products.  We accept returns up to 14 days after the item has been delivered.  If you have a damaged item, please email us immediately for a replacement at info.naturegrace@gmail.com.

• Customer is required to pay return shipping fees (if there ) and they are nonrefundable.  Please note, in order to qualify for a full refund, items must be unused, with tags, and in original packaging.  We have the right to deny returns that do not comply with our return policy.  

• At this time we are unable to offer exchanges.  You may return your item and repurchase the correct size.

• Refunds will be processed within approximately up to 2-5 business days (excluding weekends and bank holidays) after we receive your return.
• I didn't get all of my items.

• We try and get items out as quickly as possible and will ship them as soon as they are prepared for shipping.  Often, we'll ship packages separately at no additional cost to you.